INFORMATION FOR COVID-19

The health and safety of our customers, our staff and our communities are at the centre of everything we do, and this is particularly important during these challenging times. At The White House Teeth Whitening Specialists, we take strict sterilisation precautions at all times, with customer safety at the forefront of everything we do. We always follow guidelines for best practice of infection control so we are already equipped to deal with infections like COVID-19.

The White House employs GDC registered dental professionals who are trained both to high standards and to operate in a clinical environment.  Our staff have a medical background and they are fully trained in patient health and welfare regarding procedures and sterilisation.

The White House clinic orders sterilisation products from the reputable dental supplier, Henry Schein, and as long as we can continue to have access to our PPE and sterilisation we can continue to operate.

The White House has put in place new additional guidelines in line with the global plans by the World Health Organization (WHO) the Regulation and Quality Improvement Authority, the Health and Social Care Board and Healthcare Improvement Scotland.

With this in mind, we wanted to reach out and reassure you that we are putting in place a number of robust measures designed to make health and safety a top priority whilst still enabling people to attend for teeth whitening treatments. So, in addition to the already stringent cross-infection control policies, we have implemented the below changes to our clinics. These include:

Sterilisation and removal

  • All doors, handles, entrance, exit, card machines, remote control or anything that a customer may come into contact with, are sterilised using Alkapharm medical grade sterilisation wipes after each treatment.
  • Every customer on arrival to our clinic must use the provided hand sanitizer.
  • We have removed magazines in the waiting area.
  • All customers will be sent a pre-treatment consultation link and we are asking all customers to fill out and complete an online treatment consent form and COVID-19 declaration prior to attending for your appointment.
  • We ask that payments are made online where possible if this is not possible we will request that you please pay with Card as we would prefer to avoid cash transactions at this time.

Social Distancing:

  • Where we share medical offices, we have set up additional waiting areas so people attending appointments are separated. the waiting areas are sterilised every hour.
  • Under the new guidelines, we will not shake hands with our customers.
  • We have minimised all staff to only necessary staff in the clinic, this will be our dental professional, and one customer at a time.
  • All call centre, admin and management staff are working from home, if you have any questions please don’t hesitate to contact us we will be happy to answer any questions.
  • Under the social distancing guidelines, we will keep over 2 meters distance for 50 minutes of your 1-hour appointment. The treatment takes about 5 minutes to set up and the teeth whitening lamp is positioned and runs for 3 x 15-minute sessions, in between each session the reset with staff takes about 1 minute. (of course, this is all done with masks, gloves and necessary PPE.)
  • Our staff will keep a distance or sit in the reception area and keep an eye on you from the door.

Customer information:

If you have symptoms of coronavirus, you need to stay indoors and completely avoid contact with other people to avoid passing on the virus. Contact your GP by phone and please do not attend your appointment. You will need to self-isolate and we ask you to please reschedule your appointment for at least 2 weeks if:

  • If you have symptoms of coronavirus
  • Before you get tested for coronavirus
  • While you wait for test results
  • If you have had a positive test result for coronavirus.
  • If you have travelled to a high-risk location in the last 2 weeks.

We will send a text before your appointment requesting confirmation that you do not meet any of the requirements above.

We would like to reiterate that The White House, follow strict infection control policies and best practices at all times but we do hope that you can continue to support local businesses through this challenging time.


OR CALL US ON:

Manchester   0161 872 6733
Belfast   028 9066 7330
Edinburgh   0131 557 0775

Brown Thomas   01 679 0980
Arnotts   01 874 8645

Swords   01 890 4613
Dundrum   01 890 4613
Cork   021 239 6668
Galway   091 534 929